Client stories

Evidence from real measurement engagements — specific paths, constraints, and outcomes rather than generic praise.

“The audit caught that our “profile complete” event was firing on the permission screen on Android only. Once that was corrected, the onboarding completion rate we reported to the board finally matched what support was seeing. The remediation list was longer than we hoped for a mature app, though every item was fair.”

Helena M. · Product lead, consumer finance app · Mobile Onboarding Funnel Measurement Audit

“We needed a shared definition of activation before engineering would touch the schema. The workshop forced marketing and product to write the completion rules in one document we still use.”

James O. · Analytics manager, regional retailer · Onboarding Measurement Plan Workshop

“The health check was blunt: three of our six first-session events were missing required properties on the latest iOS build. We fixed those before the next release train.”

Priya S. · Mobile engineering lead · Onboarding Instrumentation Health Check

“Their cohort readout tied first-week retention to people who never finished the tutorial, which reframed our roadmap conversation away from homepage experiments alone.”

Callum R. · Growth partner, subscription fitness brand · First-Week Cohort Retention Readout

“Clear written findings, no jargon parade. They walked our founder through the funnel map in language she could challenge, which mattered more than another chart pack.”

Nina F. · Operations director, indie travel app · Mobile Onboarding Funnel Measurement Audit

Extended project notes

Two longer looks at how Application Analytics for mobile onboarding funnel measurement changed decisions after the artefacts landed.

Person using a phone for a financial task at a desk

UK consumer finance product team · Mobile Onboarding Funnel Measurement Audit

Consumer finance app: restoring trust in completion rates

The team reported onboarding completion near seventy percent while support tickets described users stuck after identity verification. The audit found Android firing completion early and iOS delaying the same event until a later confirmation screen.

After aligning both platforms to the confirmation rule, reported completion fell, then stabilised — and product stopped chasing a phantom “Android advantage.”

Retail setting with customers browsing products

Multi-brand retail app group · Onboarding Measurement Plan Workshop

Regional retailer: agreeing activation before the schema rewrite

Marketing counted push opt-in as activation; product counted first saved shopping list. Engineering refused to change events until the conflict was resolved in writing.

The workshop produced a two-tier definition: onboarding completion and first value. Both events shipped in the next release with owners named in the plan.

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